Samuel Engle|Chong Pang|Anson Zhou
Soothing the unsatisfied or pleasing the satisfied? The effects of managerial responses to positive versus negative reviews on customer ratings and financial performance
BlogsClimate Risk & TransitionEnvironmental Strategy and Climate GovernanceHuman Capital, Technology, and Social DynamicsMarketingSocial Impact & Equality
Jiajun Wu|Jun Ye|Junhong Chu
